Author Topic: nc.windows.app.23787 error, i don't know how to .......  (Read 28248 times)

lovelymangold

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nc.windows.app.23787 error, i don't know how to .......
« on: November 16, 2011, 11:00:35 am »
nc.windows.app.23787   error, i don't know how to .......

Everytime when i would like to use the vpn , then , nc.windows.app.23787 error display.

I have to use the 'NC Troubleshooting' to check it,  the 'NC Troubleshooting' generate one file 'dsNetworkConnect.DMP',
i upload it . the url is: 

https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655
https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655


Could you help me ?   
why does my windows7 display the nc.windows.app.23787 error when i open the 'Network Connect 7' ?

help me ! 

Thanks very very much!


lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #1 on: November 16, 2011, 11:09:16 am »
add some info:

C:\Users\tc>sc start dsNcService

SERVICE_NAME: dsNcService
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 2  START_PENDING
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x1
        WAIT_HINT          : 0x1f4
        PID                : 8188
        FLAGS              :


I think maybe it helpful.

waiting for your help!

Thanks very very much!

corwin78

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #2 on: November 16, 2011, 12:21:17 pm »
Hello. This message mean that Network Connect is not started. I suppose that should help if you will remove Network Connect completely - it mean uninstall via "Add or Remove programs", then remove folder "Juniper Networks" in yours Windows profile "Application Data" folder, and remove Juniper Virtual Interface from Device Manager (you must use option Show hidden devices). Then reboot.

After reboot, when you will try connect to VPN again client should be installed automatically, and I hope working.
SA-6000, active/passive cluster, 7.1R6

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #3 on: November 16, 2011, 08:36:52 pm »
Hello. This message mean that Network Connect is not started. I suppose that should help if you will remove Network Connect completely - it mean uninstall via "Add or Remove programs", then remove folder "Juniper Networks" in yours Windows profile "Application Data" folder, and remove Juniper Virtual Interface from Device Manager (you must use option Show hidden devices). Then reboot.

After reboot, when you will try connect to VPN again client should be installed automatically, and I hope working.



" remove Juniper Virtual Interface from Device Manager (you must use option Show hidden devices",

I can not find the 'Juniper Virtual Interface ' in the device manager,
 after all, i reboot, reconnetct the VPN,   nc.windows.app.23787   error display agagin.

my god      :cry:


waiting for your help!
Thanks very very much!




corwin78

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #4 on: November 17, 2011, 03:31:43 am »
I am using mainly Linux workstation, so I don't remember exactly path to Device Manager in Windows Vista or 7 which you are using, but I will try guess.
Click on Start (Windows) button, then "Control Panel" --> System --> "Advanced System Settings" --> Hardware --> "Device Manager" --> menu View --> item "Show Hidden Devices"
Then should be visible device: "Juniper Network Connect Virtual Adapter" which must be removed.
SA-6000, active/passive cluster, 7.1R6

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #5 on: November 17, 2011, 10:13:38 pm »
I am using mainly Linux workstation, so I don't remember exactly path to Device Manager in Windows Vista or 7 which you are using, but I will try guess.
Click on Start (Windows) button, then "Control Panel" --> System --> "Advanced System Settings" --> Hardware --> "Device Manager" --> menu View --> item "Show Hidden Devices"
Then should be visible device: "Juniper Network Connect Virtual Adapter" which must be removed.



Yeah, i've found 'Juniper Network Connect Virtual Adapter' .
when i uninstall the NC, it will uninstall the 'Juniper Network Connect Virtual Adapter' automatic.


then ,i try any other way many times.
nc.windows.app.23787 error still display.

wait for you help!

could you help me to analysis the dump file:
https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655


Thanks very very much!



corwin78

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #6 on: November 18, 2011, 12:35:43 am »
Ok, so if this did not help then it looks like something in your Windows is blocking NC service from start. Try disable your Antivirus & Antispyware software and disable personal firewall for a while and try connect. If it will start working, then you must configure your security applications properly. If not, then I suppose that some Windows specialist shoul help you with this issue better.
SA-6000, active/passive cluster, 7.1R6

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #7 on: November 19, 2011, 08:42:51 am »

I've tried many ways, but the error is still exists.

The software from  'juniper' is poor, isn't it?

Does anybody have 'juniper client software package'? maybe we can install it from a full client package, i think.




lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #8 on: November 19, 2011, 10:16:51 am »
waiting for your help , online!   skype: mrsf_jean.luc

could you help me to analysis the dump file:
https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655

or could you help me to analysis the NC service? i don't know why i can not start it, and it can not start automatic.

Thanks very very much!

corwin78

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #9 on: November 20, 2011, 12:03:12 pm »
NC client installation which you will get on-line from Juniper SSL VPN gateway is full client, so there is not anything else.

About this dump file, I am afraid that you should send it to Juniper Support directly, I don't think that anybody here is possible get anything useful from this binary blob.

But maybe we can find something from text log from your NC client, if you will post it here.
SA-6000, active/passive cluster, 7.1R6

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #10 on: November 20, 2011, 12:24:33 pm »
NC client installation which you will get on-line from Juniper SSL VPN gateway is full client, so there is not anything else.

About this dump file, I am afraid that you should send it to Juniper Support directly, I don't think that anybody here is possible get anything useful from this binary blob.

But maybe we can find something from text log from your NC client, if you will post it here.


yeah, just now i found the log file.
i upload it into the :
https://skydrive.live.com/redir.aspx?cid=34a248c64cad09c2&resid=34A248C64CAD09C2!655

you can download the debuglog file.
or i can send it to you.    my skype is: mrsf_jean.luc

Thanks very very much!

corwin78

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #11 on: November 20, 2011, 12:54:31 pm »
It is very strange, according to log NC client was installed successfully, but immediately then can't start due to missing components.
Do you using compression or encryption on your Windows, profile?
SA-6000, active/passive cluster, 7.1R6

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #12 on: November 20, 2011, 12:59:05 pm »
It is very strange, according to log NC client was installed successfully, but immediately then can't start due to missing components.
Do you using compression or encryption on your Windows, profile?


it is a normal WINDOWS 7.
' missing components'?   what can i do for it next step?

 :cry:

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #13 on: November 21, 2011, 12:43:47 am »

tworkConnect p7016 t1F88 dsNetworkConnectApp.cpp:709 - 'Network Connect' Connection handle:0
00196,09 2011/11/21 01:51:19.742 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsNetworkConnectApp.cpp:2238 - 'CNetworkConnectApp::IsElevatedInstance' Check NC instance elevation, Elevation = 0.
00205,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:878 - '***' **************************************************************************************
00164,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:879 - '***'     Network Connect UI (dsNetworkConnect.exe)
00120,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:880 - '***' 
00160,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:881 - '***'     Mon Nov/21/2011 01:51:19
00154,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:882 - '***'     Build Version:   7, 0, 0, 16499
00154,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:883 - '***'     Product Version: 7, 0, 0, 16499
00152,09 2011/11/21 01:51:19.742 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:884 - '***'     Operating System: Windows XP
00151,09 2011/11/21 01:51:19.743 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:885 - '***'     Service Pack: Service Pack 3
00164,09 2011/11/21 01:51:19.743 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:886 - '***'     Internet Explorer Version: 9.0.8112.16421
00136,09 2011/11/21 01:51:19.743 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:887 - '***'     User Name: qq
00134,09 2011/11/21 01:51:19.744 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:903 - '***'     mfc42.dll:
00172,09 2011/11/21 01:51:19.745 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:909 - '***'     msvcrt.dll: 7.0.7600.16385 (win7_rtm.090713-1255)
00136,09 2011/11/21 01:51:19.745 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:915 - '***'     wininet.dll:
00135,09 2011/11/21 01:51:19.746 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:921 - '***'     ws2_32.dll:
00205,09 2011/11/21 01:51:19.746 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsWinLogserviceApiLib.cpp:924 - '***' **************************************************************************************
00171,09 2011/11/21 01:51:19.746 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsNetworkConnectApp.cpp:1166 - 'dsNetworkConnect' retrieveInstalledGina: no Gina installed
00160,09 2011/11/21 01:51:20.006 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 dsStatusDlg.cpp:346 - 'Network Connect' StatusDlg: Icon installed successfully.
00185,09 2011/11/21 01:51:20.013 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 config.cpp:317 - 'getDataPath()' current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
00185,09 2011/11/21 01:51:20.014 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t1F88 config.cpp:317 - 'getDataPath()' current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
00137,09 2011/11/21 01:51:21.805 0 qq dsNetworkConnect.exe dsNcDiag p7016 t231C dsNcDiag.cpp:414 - 'dsNcDiag::NCInstallation:' NC is not running
00144,09 2011/11/21 01:51:21.997 3 qq dsNetworkConnect.exe dsNcDiag p7016 t231C dsService.cpp:103 - 'CdsService::StartDsService' Service start pending.
00169,09 2011/11/21 01:51:22.997 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t231C dsWinLogserviceApiLib.cpp:426 - 'TopLevelFilter' reverted to self for dump file creation
00176,09 2011/11/21 01:51:22.997 0 qq dsNetworkConnect.exe dsNetworkConnect p7016 t231C dsWinLogserviceApiLib.cpp:441 - 'TopLevelFilter' Unhandled exception - 0xC0000005 at 0x74D51EEB
00226,09 2011/11/21 01:51:22.997 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t231C dsWinLogserviceApiLib.cpp:448 - 'TopLevelFilter' Save dump file to 'C:\Program Files\Juniper Networks\Network Connect 7.0.0\dsNetworkConnect.DMP'
00227,09 2011/11/21 01:51:23.168 3 qq dsNetworkConnect.exe dsNetworkConnect p7016 t231C dsWinLogserviceApiLib.cpp:485 - 'TopLevelFilter' Saved dump file to 'C:\Program Files\Juniper Networks\Network Connect 7.0.0\dsNetworkConnect.DMP'
00148,09 2011/11/21 01:52:34.192 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsNetworkConnectApp.cpp:709 - 'Network Connect' Connection handle:0
00196,09 2011/11/21 01:52:34.192 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsNetworkConnectApp.cpp:2238 - 'CNetworkConnectApp::IsElevatedInstance' Check NC instance elevation, Elevation = 0.
00205,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:878 - '***' **************************************************************************************
00164,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:879 - '***'     Network Connect UI (dsNetworkConnect.exe)
00120,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:880 - '***' 
00160,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:881 - '***'     Mon Nov/21/2011 01:52:34
00154,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:882 - '***'     Build Version:   7, 0, 0, 16499
00154,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:883 - '***'     Product Version: 7, 0, 0, 16499
00152,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:884 - '***'     Operating System: Windows XP
00151,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:885 - '***'     Service Pack: Service Pack 3
00164,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:886 - '***'     Internet Explorer Version: 9.0.8112.16421
00136,09 2011/11/21 01:52:34.193 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:887 - '***'     User Name: qq
00134,09 2011/11/21 01:52:34.195 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:903 - '***'     mfc42.dll:
00172,09 2011/11/21 01:52:34.195 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:909 - '***'     msvcrt.dll: 7.0.7600.16385 (win7_rtm.090713-1255)
00136,09 2011/11/21 01:52:34.196 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:915 - '***'     wininet.dll:
00135,09 2011/11/21 01:52:34.196 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:921 - '***'     ws2_32.dll:
00205,09 2011/11/21 01:52:34.196 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsWinLogserviceApiLib.cpp:924 - '***' **************************************************************************************
00171,09 2011/11/21 01:52:34.196 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsNetworkConnectApp.cpp:1166 - 'dsNetworkConnect' retrieveInstalledGina: no Gina installed
00160,09 2011/11/21 01:52:34.452 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 dsStatusDlg.cpp:346 - 'Network Connect' StatusDlg: Icon installed successfully.
00185,09 2011/11/21 01:52:34.460 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 config.cpp:317 - 'getDataPath()' current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
00185,09 2011/11/21 01:52:34.460 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t22B4 config.cpp:317 - 'getDataPath()' current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
00137,09 2011/11/21 01:52:36.301 0 qq dsNetworkConnect.exe dsNcDiag p9532 t27CC dsNcDiag.cpp:414 - 'dsNcDiag::NCInstallation:' NC is not running
00144,09 2011/11/21 01:52:36.427 3 qq dsNetworkConnect.exe dsNcDiag p9532 t27CC dsService.cpp:103 - 'CdsService::StartDsService' Service start pending.
00169,09 2011/11/21 01:52:37.432 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t27CC dsWinLogserviceApiLib.cpp:426 - 'TopLevelFilter' reverted to self for dump file creation
00176,09 2011/11/21 01:52:37.432 0 qq dsNetworkConnect.exe dsNetworkConnect p9532 t27CC dsWinLogserviceApiLib.cpp:441 - 'TopLevelFilter' Unhandled exception - 0xC0000005 at 0x74D51EEB
00226,09 2011/11/21 01:52:37.432 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t27CC dsWinLogserviceApiLib.cpp:448 - 'TopLevelFilter' Save dump file to 'C:\Program Files\Juniper Networks\Network Connect 7.0.0\dsNetworkConnect.DMP'
00227,09 2011/11/21 01:52:37.570 3 qq dsNetworkConnect.exe dsNetworkConnect p9532 t27CC dsWinLogserviceApiLib.cpp:485 - 'TopLevelFilter' Saved dump file to 'C:\Program Files\Juniper Networks\Network Connect 7.0.0\dsNetworkConnect.DMP'
00148,09 2011/11/21 01:56:02.646 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsNetworkConnectApp.cpp:709 - 'Network Connect' Connection handle:0
00196,09 2011/11/21 01:56:02.647 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsNetworkConnectApp.cpp:2238 - 'CNetworkConnectApp::IsElevatedInstance' Check NC instance elevation, Elevation = 0.
00205,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:878 - '***' **************************************************************************************
00164,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:879 - '***'     Network Connect UI (dsNetworkConnect.exe)
00120,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:880 - '***' 
00160,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:881 - '***'     Mon Nov/21/2011 01:56:02
00154,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:882 - '***'     Build Version:   7, 0, 0, 16499
00154,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:883 - '***'     Product Version: 7, 0, 0, 16499
00152,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:884 - '***'     Operating System: Windows XP
00151,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:885 - '***'     Service Pack: Service Pack 3
00164,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:886 - '***'     Internet Explorer Version: 9.0.8112.16421
00136,09 2011/11/21 01:56:02.647 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:887 - '***'     User Name: qq
00134,09 2011/11/21 01:56:02.649 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:903 - '***'     mfc42.dll:
00172,09 2011/11/21 01:56:02.649 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:909 - '***'     msvcrt.dll: 7.0.7600.16385 (win7_rtm.090713-1255)
00136,09 2011/11/21 01:56:02.650 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:915 - '***'     wininet.dll:
00135,09 2011/11/21 01:56:02.650 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:921 - '***'     ws2_32.dll:
00205,09 2011/11/21 01:56:02.650 0 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsWinLogserviceApiLib.cpp:924 - '***' **************************************************************************************
00171,09 2011/11/21 01:56:02.650 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsNetworkConnectApp.cpp:1166 - 'dsNetworkConnect' retrieveInstalledGina: no Gina installed
00160,09 2011/11/21 01:56:02.901 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 dsStatusDlg.cpp:346 - 'Network Connect' StatusDlg: Icon installed successfully.
00185,09 2011/11/21 01:56:02.909 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 config.cpp:317 - 'getDataPath()' current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
00185,09 2011/11/21 01:56:02.909 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 config.cpp:317 - 'getDataPath()' current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
00185,09 2011/11/21 01:56:04.751 3 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 config.cpp:317 - 'getDataPath()' current user data path is C:\Users\hua\AppData\Roaming\Juniper Networks
00166,09 2011/11/21 01:56:14.556 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - 'NetworkConnect' Warning (non-critical): Copy file \dsNcAdmin failed 2.
00165,09 2011/11/21 01:56:14.556 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - 'NetworkConnect' Warning (non-critical): Copy file \dsNcDiag failed 2.
00173,09 2011/11/21 01:56:14.556 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - 'NetworkConnect' Warning (non-critical): Copy file \dsNetworkConnect failed 2.
00167,09 2011/11/21 01:56:14.557 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - 'NetworkConnect' Warning (non-critical): Copy file \nclauncher failed 2.
00165,09 2011/11/21 01:56:14.557 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - 'NetworkConnect' Warning (non-critical): Copy file \dsNcGina failed 2.
00168,09 2011/11/21 01:56:14.557 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619848 - 'NetworkConnect' Warning (non-critical): Copy file \dsNcService failed 2.
00235,09 2011/11/21 01:56:14.558 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619920 - 'NetworkConnect' Warning (non-critical): Copy  to C:\Users\hua\AppData\Roaming\Juniper Networks\Network Connect 7.0.0\debuglog.log failed 3.
00239,09 2011/11/21 01:56:14.559 2 qq dsNetworkConnect.exe dsNetworkConnect p8576 t23B8 id:20619920 - 'NetworkConnect' Warning (non-critical): Copy  to C:\Users\hua\AppData\Roaming\Juniper Networks\Network Connect 7.0.0\debuglog.log.old failed 3.




i have not way for the error.

waiting for your help!
Thanks very very much!


bobjp

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #14 on: November 22, 2011, 06:27:21 pm »
Hi,

Please give it a try:

1. Check if you really have administrative rights on your PC
2. Uninstall/ delete all the Juniper components
3. UNINSTALL (disabling is not enough) all the 3rd party anti-virus softwares
4. Uninstall all the VPN clients softwares

then, install "installer service" (you can download it from SA admin console) first ---> install NC might help.

BTW, is this issue reproducible on other windows 7 PCs?
JNCIA-JUNOS, JNCIS-ENT, JNCIS-SEC

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #15 on: November 24, 2011, 10:03:28 am »
Hi,

Please give it a try:

1. Check if you really have administrative rights on your PC
2. Uninstall/ delete all the Juniper components
3. UNINSTALL (disabling is not enough) all the 3rd party anti-virus softwares
4. Uninstall all the VPN clients softwares

then, install "installer service" (you can download it from SA admin console) first ---> install NC might help.

BTW, is this issue reproducible on other windows 7 PCs?



I've tried all 4 stepts, but the NC service still display the 23787 error. i can not start the nc service.
my win7 is win7        6.1.7601

i have no idea.

wait for your help!


bobjp

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #16 on: November 26, 2011, 10:59:07 pm »
Hi,

How about the KB below?

[SSL VPN] NC error "nc.windows.app.23787. Cannot start the Network Connect service. Please re-install Network Connect"

http://kb.juniper.net/InfoCenter/index?page=content&id=KB20586


JNCIA-JUNOS, JNCIS-ENT, JNCIS-SEC

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #17 on: November 27, 2011, 12:32:45 am »
Hi,

How about the KB below?

[SSL VPN] NC error "nc.windows.app.23787. Cannot start the Network Connect service. Please re-install Network Connect"

http://kb.juniper.net/InfoCenter/index?page=content&id=KB20586



my god , error is same as before.

 :-(


corwin78

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #18 on: November 27, 2011, 03:54:31 am »
Hello again, you really should contact some Windows guy or yours company support which will troubleshoot your system, because it looks that something is terribly wrong in your Windows. I have a lot of experience with troubleshooting NC client troubles and if you properly did everything what I am wrote here before, it should work. If not then it is not NC problem but something else.
SA-6000, active/passive cluster, 7.1R6

lovelymangold

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Re: nc.windows.app.23787 error, i don't know how to .......
« Reply #19 on: November 27, 2011, 03:56:32 am »
Hello again, you really should contact some Windows guy or yours company support which will troubleshoot your system, because it looks that something is terribly wrong in your Windows. I have a lot of experience with troubleshooting NC client troubles and if you properly did everything what I am wrote here before, it should work. If not then it is not NC problem but something else.

ok, later, i will install a 'win7 x64',   
by the way , does the NC support the 'win7 x64'?

Thanks very very much!