Author Topic: NSM Appliance Default Restoration (NSM3000)  (Read 8613 times)

kvcs

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NSM Appliance Default Restoration (NSM3000)
« on: June 21, 2010, 07:46:36 am »
Hi,

I would like to restore factory default setting on a NSM3000.

Following "The NSM Appliance Default Restoration" procedure in the "nsmexpress_nsm3000_userguide.pdf - Release 2009.1" documentation on page 30th (http://www.juniper.net/techpubs/software/management/security-manager/nsm2009_1/nsmxpress_nsm3000_userguide.pdf):

1: reboot device
2: Press any key while the Booting NSMXpress countdown scrolls through the screen to access the boot menu
3: select "Re-Install"
4. Enter erase at the prompt to erase the disk.

Documentation says: "This task will take a few minutes, and when reinstallation is finished, you are prompted to login".... but my restoration interupted with the following message:

##########################################################

            +-----------------+ No driver found +------------------+
            |                                                                           |
            |       Unable to find any devices of the type                 |
            |       needed for this installation type.                         |
            |       Would you like to manually select your                 |
            |       driver or use a driver disk?                                 |
            |                                                                           |
            | +---------------+   +-------------------+  +------+  |
            |  | Select driver |       | Use a driver disk |    | Back |   |
            | +---------------+   +-------------------+  +------+  |
            |                                                                           |
            |                                                                           |
            +------------------------------------------------------+

  <Tab>/<Alt-Tab> between elements  | <Space> selects | <F12> next screen

##################################################

Which options should I choose? Which driver?

I use a NSM3000 with    Juniper NSMXpress 2009.1r1a.
 

aweck

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Re: NSM Appliance Default Restoration (NSM3000)
« Reply #1 on: June 21, 2010, 08:47:44 am »
I've never seen that message when doing a restore on NSMXpress appliance, but I have yet to work on the newer NSM3000 appliances.  I would contact JTAC.  Looks like something that you shouldn't normally be seeing.
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algostudio

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kvcs

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Re: NSM Appliance Default Restoration (NSM3000)
« Reply #3 on: December 21, 2011, 03:03:58 am »
Hi algostudio,

Thanks for the information. I think it is very useful.
We have already reinstalled our NSM3000 device with a restoration USB recovery stick (I contacted JTAC as suggested by 'aweck'). I didn't know, this stick was in the package of NSM3000, so I had not used it during the 1st reinstall trying. If we use this stick, the reinstall process is very easy.  (This "No driver found" message appears if we do not use this Juniper USB recorey stick).