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Security => Remote Access SSL VPN/UAC/MAG, Pulse, and SBR => Topic started by: Acki on June 28, 2007, 04:04:27 am

Title: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: Acki on June 28, 2007, 04:04:27 am
I have an issue installing the SSL client on one of our clients:

Network Connect driver installation failed. Please exit and try again.
(nc.windows.setup.24324)

Any ideas

thanks in advance
Acki
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: mnickersontwc on August 14, 2007, 07:08:22 pm
I am having the same issue on 1 client as well. Any info would be appreciated. I have tried uninstalling etc still with the same error.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: mnickersontwc on August 14, 2007, 10:21:03 pm
Here is what I found on. On the particular machine, when I went to the device manager, it was blank. I used this site as a reference to fix that problem http://www.softwaretipsandtricks.com/forum/windows-xp/15653-device-manager-blank.html

I then was able to install the NC client on the machine.

It turns out that (i think it was a windows security update that did it) the permissions to a folder in the registry were removed.

I hope this helps!
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: dirktru on February 18, 2009, 12:51:31 pm
had the same problem with the xp machine of a user; couldn't find the reason but could fix it by creating another xp admin account, logged in onto this account, installed the juniper driver onto this user account  :mrgreen:
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: tbolek on July 15, 2009, 09:09:13 am
It appears that a Microsoft Security Patch is causing this issue.  In my case recreating the Windows profile appeared to fix the issue.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: RSOLY777 on August 24, 2009, 09:59:27 am
Actually if this is is in Vista x64 you need to make sure all signs of Juniper are removed. Run uninstaller from programs and settings, delete the Juniper folder from Program files folder and delete Juniper folder from your user account Usename>appdata>roaming folder.
Re run installer and that should work.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: sterlinghawk on October 27, 2009, 12:18:32 pm
Hi, I am still getting this error.  XP SP3, I have tried everything in this formum and still the file fails.  I tried installing another xp admin account and that did not work.  I tried the regedit32 and did not have a security folder to change.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: sdjeffers on March 12, 2010, 01:03:44 pm
BUMP! Any resolution to this?
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: darkonex on March 16, 2010, 05:44:05 pm
Ran into this today after we updated our IVE from 6.3 to 6.5, we had a few users call in getting this same error when trying to update.  I hadn't ran into that in the testing with 5 PC's I did before I updated the main IVE so not sure why some people are getting it.  I found just a bit ago when working on one of them that I got it to work by downloading the installer package from the admin page to that user's desktop.  Then I uninstalled the existing Juniper Network Connect software from Add/Remove Programs, then ran that installer package I put on his desktop to install it manually then he was able to login successfully so that appeared to do the trick.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: rdit on March 17, 2010, 05:45:13 am
in some cases you have to uninstall NC, remove all NC folders from the (multiple) userprofiles from that clientmachine and sometimes you even have to remove that network connect adapter under: "device manager" > view > show hidden devices. then look for network devices and remove/uninstall "juniper network connect virtual adapter".

then reinstall and it should work. but isnt really a solution if thousand users have this problem...
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: sdjeffers on April 13, 2010, 03:39:46 pm
still seeing this error....BUMP...anyone?
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: jr94 on April 29, 2010, 04:46:16 am
Maybe by trying to install first the Juniper Installer Services? I know that it seems not to be needed in your case, but it could correct some misconfigurations.

jr94
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: lgsmfs2 on May 17, 2010, 05:54:03 pm
 :? I got stuck up with the nc.windows.setup.24324 error too. Banged my head for an hour before fixing it  :-(
Issue seems to be with the "temporary" folder... this is how i fixed it:

1. I created a new folder called "temp" in C drive and changed the value for environment variables [User variables & System variables] TEMP and TMP to C:\Temp
2. Then change the browser settings to map the "Temporary internet files" to this folder C:\Temp
3. Log off & Restart Your system... just in case  :evil:

This fixed it for me  8-)
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: haico123 on July 28, 2011, 02:18:53 pm
Hi,

I get the same error message when trying to install Juniper Network Connect 6.5.0. My Operating System is Windows 7 Professional 64 Bit. Java-Version is 6 Update 26.

I tried many Uninstallations and the other mentioned tips and tricks above. But no success.

In the debuglog.log I found:
00126,09 2011/07/28 19:58:13.438 3 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 osversion.cpp:68 - 'OSVersion' Vista minor version:1.
00140,09 2011/07/28 19:58:13.438 1 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 adapterhelper.cpp:181 - 'NCSys' SetupDiEnumDeviceInfo failded: 259.
00198,09 2011/07/28 19:58:13.438 1 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 dsNcSetup.cpp:627 - 'adapter_install' could not find the .inf file because SetupDiBuildDriverInfoList() failed with error: 6.
00128,09 2011/07/28 19:58:13.438 3 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 dsNcSetup.cpp:668 - 'adapter_install' installing driver
00117,09 2011/07/28 19:58:13.454 3 Messer dsNcInst64.exe dsNcInst64 p5908 t1628 dsNcSetup.cpp:769 - 'adapter_install' DNS :0

And in the install.log the following:
[2011/07/28 19:35:59] DeleteRegKey: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect\Debug\dsNetworkConnect"
[2011/07/28 19:35:59] DeleteRegKey: "HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcAdmin"
[2011/07/28 19:35:59] DeleteRegKey: "HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcDiag"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcAdmin" "Level"="4"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcAdmin" "LogFile"="NCAdmin.log"
[2011/07/28 19:35:59] IfFileExists: file "C:\Users\Messer\AppData\Local\Temp\dsNcAdmin_inst.dll" exists, jumping 356
[2011/07/28 19:35:59] check vista
[2011/07/28 19:35:59] Microsoft Windows Vista
[2011/07/28 19:35:59] IfFileExists: file "C:\Program Files (x86)\Juniper Networks\Network Connect 6.5.0\uninstall.exe" does not exist, jumping 105
[2011/07/28 19:35:59] Call: 426
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\nclauncher" "Level"="4"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\nclauncher" "LogFile"="nclauncher.log"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcService" "Level"="4"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcService" "LogFile"="C:\Program Files (x86)\Juniper Networks\Common Files\NCService.log"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcGina" "Level"="4"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_LOCAL_MACHINE\Software\Juniper Networks\Network Connect\Debug\dsNcGina" "LogFile"="C:\Program Files (x86)\Juniper Networks\Network Connect 6.5.0\NCGina.log"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNetworkConnect" "Level"="4"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNetworkConnect" "LogFile"="NetworkConnect.log"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcAdmin" "Level"="4"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcAdmin" "LogFile"="NCAdmin.log"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcDiag" "Level"="4"
[2011/07/28 19:35:59] WriteRegStr: "HKEY_CURRENT_USER\Software\Juniper Networks\Network Connect 6.5.0\Debug\dsNcDiag" "LogFile"="NCDiag.log"
[2011/07/28 19:35:59] Call: 439
[2011/07/28 19:35:59] dsNcService in sharedll reg:
[2011/07/28 19:35:59] Call: 462
[2011/07/28 19:35:59] Clean Install
[2011/07/28 19:35:59] DeleteRegValue: "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs" "C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe"
[2011/07/28 19:35:59] DeleteRegValue: "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs" "C:\Program Files (x86)\Juniper Networks\Common Files\dsNcInst64.exe"
[2011/07/28 19:35:59] DeleteRegValue: "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs" "C:\Windows\system32\dsGinaLoaderX64.dll"
[2011/07/28 19:35:59] DeleteRegValue: "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run" "dsNCService"
[2011/07/28 19:35:59] Delete: "C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe"
[2011/07/28 19:35:59] Delete: "C:\Program Files (x86)\Juniper Networks\Common Files\dsNcInst64.exe"
[2011/07/28 19:35:59] Install driver
[2011/07/28 19:35:59] Call: 483
[2011/07/28 19:35:59] CreateDirectory: "C:\Users\Messer\AppData\Local\Temp" (1)
[2011/07/28 19:35:59] File: overwriteflag=2, allowskipfilesflag=2, name="dsNCInst64.exe"
[2011/07/28 19:35:59] File: wrote 172912 to "C:\Users\Messer\AppData\Local\Temp\dsNCInst64.exe"
[2011/07/28 19:35:59] File: overwriteflag=2, allowskipfilesflag=2, name="dsNcAdpt.sys"
[2011/07/28 19:35:59] File: wrote 32768 to "C:\Users\Messer\AppData\Local\Temp\dsNcAdpt.sys"
[2011/07/28 19:35:59] File: overwriteflag=2, allowskipfilesflag=2, name="dsNcAdpt.inf"
[2011/07/28 19:35:59] File: wrote 2344 to "C:\Users\Messer\AppData\Local\Temp\dsNcAdpt.inf"
[2011/07/28 19:35:59] File: overwriteflag=2, allowskipfilesflag=2, name="dsNcAdpt.cat"
[2011/07/28 19:35:59] File: wrote 7446 to "C:\Users\Messer\AppData\Local\Temp\dsNcAdpt.cat"
[2011/07/28 19:35:59] CreateDirectory: "C:\Users\Messer\AppData\Local\Temp" (1)
[2011/07/28 19:36:00] dsNCInstall Driver failed.
[2011/07/28 19:36:00] MessageBox: 65600,"Installation der Network Connect-Treiber fehlgeschlagen. Beenden Sie die Anwendung, und versuchen Sie es noch einmal.

Any help is very welcome!!!

Thank you very much, haico123.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: rdit on September 06, 2011, 05:03:15 am
do you have the installer-service running? are you trying it with admin-privileges? sounds like a userrights-problem.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: reinerzufall13 on January 20, 2012, 05:22:06 am
We've seen this issue also. Disabling the UAC temporarly for the installtion of Network Connect on Windows 7 did the trick for us.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: 666ross on March 15, 2012, 11:19:51 am
I ran across this error also during a reinstall.  I was able to resolve the issue by doing this:

1) From control panel, uninstall all Juniper products
2) From %systemroot%\system32\drivers, rename dsNcAdpt.sys to dsNcAdpt_old.sys (I'm sure deleting would work too)
3) Reboot (IMPORTANT!)
4) Do the install again...it worked.

Hope this helps somebody!
Title: Re: Network Connect driver installation failed. (nc.windows.setup.23664)
Post by: zaheer on May 23, 2012, 03:23:44 am
[i need to install this driver
Title: Re: Network Connect driver installation failed. (nc.windows.setup.23664)
Post by: zaheer on May 23, 2012, 03:27:19 am
Network Connect driver installation failed. (nc.windows.setup.23664)  error how to do this
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: coolscorpio14 on June 11, 2012, 08:43:54 pm
Same error as HAICO123 above.
I get the (nc.windows.setup.24324) error when installing juniper network client 7.1.0 on windows 7 home premium 64-bit edition.
The debuglog shows almost the same content as haico213 so I'll just post the very end - I have tried creating the C:\temp directory option and rename the dll file option to no avail. Any help will be really appreciated.
------------------------------------------------------------------

00202,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] Delete: "C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe"
00201,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] Delete: "C:\Program Files (x86)\Juniper Networks\Common Files\dsNcInst64.exe"
00138,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] Install driver
00133,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] Call: 483
00154,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] CreateDirectory: "C:\temp" (1)
00190,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] File: overwriteflag=2, allowskipfilesflag=2, name="dsNCInst64.exe"
00170,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] File: wrote 183368 to "C:\temp\dsNCInst64.exe"
00188,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] File: overwriteflag=2, allowskipfilesflag=2, name="dsNcAdpt.sys"
00167,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] File: wrote 32768 to "C:\temp\dsNcAdpt.sys"
00188,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] File: overwriteflag=2, allowskipfilesflag=2, name="dsNcAdpt.inf"
00166,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] File: wrote 3073 to "C:\temp\dsNcAdpt.inf"
00188,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] File: overwriteflag=2, allowskipfilesflag=2, name="dsNcAdpt.cat"
00166,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] File: wrote 7608 to "C:\temp\dsNcAdpt.cat"
00154,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:45] CreateDirectory: "C:\temp" (1)
00150,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:46] dsNCInstall Driver failed.
00213,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:46] MessageBox: 65600,"Network Connect driver installation failed. Please exit and try again.
00102,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:'
00127,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' (nc.windows.setup.24324)"
00136,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:52] Aborting: ""
00165,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:52] onInstFailed: Product Version:7.1.0.19757
00133,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:52] Call: 313
00141,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:52] 6/11/2012 20:7:52
00169,09 2012/06/11 20:07:52.683 3 soapash neoNCSetup64.exe dsNcAdmin p4736 t2D0 dsNcAdmin.cpp:517 - 'NSIS:' [2012/06/11 20:07:52] ===========INSTALL FINISHED==================
00214,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:882 - '***' **************************************************************************************
00154,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:883 - '***'     JuniperSetupClient.exe
00129,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:884 - '***' 
00178,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:885 - '***'     Mon Jun/11/2012 20:11:14 Central Daylight Time
00163,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:886 - '***'     Build Version:   7, 1, 5, 14305
00163,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:887 - '***'     Product Version: 7, 1, 5, 14305
00167,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:888 - '***'     Operating System: Windows 7 (64bit)
00160,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:889 - '***'     Service Pack: Service Pack 1
00173,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:890 - '***'     Internet Explorer Version: 9.0.8112.16421
00150,09 2012/06/11 20:11:14.776 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:891 - '***'     User Name: soapash
00154,09 2012/06/11 20:11:14.791 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:907 - '***'     mfc42.dll: 6.06.8063.0
00184,09 2012/06/11 20:11:14.791 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:913 - '***'     msvcrt.dll: 7.0.7601.17744 (win7sp1_gdr.111215-1535)
00187,09 2012/06/11 20:11:14.791 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:919 - '***'     wininet.dll: 9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
00181,09 2012/06/11 20:11:14.791 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:925 - '***'     ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255)
00214,09 2012/06/11 20:11:14.791 0 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 dsWinLogserviceApiLib.cpp:928 - '***' **************************************************************************************
00144,09 2012/06/11 20:11:14.791 3 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 JuniperSetupClient.cpp:48 - 'WinMain()' cmdline :-stop
00158,09 2012/06/11 20:11:14.791 3 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 JuniperSetupUtils.cpp:795 - '__isNotDefaultDesktop' desktop: Default
00180,09 2012/06/11 20:11:14.791 3 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 JuniperSetupUtils.cpp:846 - '__isLaunchedByHC' Current process name JuniperSetupClient.exe
00165,09 2012/06/11 20:11:14.791 3 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 JuniperSetupUtils.cpp:846 - '__isLaunchedByHC' Current process name Au_.exe
00165,09 2012/06/11 20:11:14.791 3 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 JuniperSetupClient.cpp:53 - 'WinMain()' eventName :JuniperSetupClient_Event
00137,09 2012/06/11 20:11:14.791 1 soapash JuniperSetupClient.exe JuniperSetupClient p2024 t1058 JuniperSetupClient.cpp:64 - 'WinMain()' exiting
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: manse on July 09, 2012, 03:11:58 am
No matter how hard I try to fix the problem, I couldn`t see any sign of improvement.
Plz, Help me someone who solved this matter(ns.windows.setup 24324)


I tried
First. removed All secure program like vaccine etc..
second,  downgrade Java
third, reinstalled N/C
forth, on msconfig disabled all services and enable.
fifth, I tried to find HKEY_LOCAL_MACHINE\ SYSTEM\CurrentControlSet\Enum"
Enum selected click the "Security", "Permissions" on regedit but there isn't Security and Premissions so I couldn`t change the registry.

I saw a instruction at Juniperhomepage and did all methods that shows how to solve but it wasn`t work !!!

It happens only Win7 32bit.
My N/C is Intel 82579 Gigabit


how to overcome !
Plz help!!!!
 
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: AnandB on December 19, 2012, 03:19:38 pm
I have followed all the steps below, but still no luck. Does anyone know how to fix this.

Please ensure that users have administrative rights on the PC where the Network Connect client is being installed. If users have administrative rights but they are unable to install the Network Connect client, then perform the following troubleshooting steps:


Remove Juniper Client Components:


Remove all Juniper Components (like Juniper Setup Client, Juniper Network Connect, etc.) from Control Panel > Add/Remove Programs. -> (Windows XP, Windows Vista and Windows 7)

Delete JuniperSetupControl from Control Panel > Internet Options > General > Settings > View Objects. -> (Windows XP)
C:\Windows\Downloaded Program File -> 'Windows7'

Delete the Juniper Networks Folder C:\Documents and Settings\\Application Data\ -> (Windows XP)
C:\Users\sl092783\AppData\Roaming\Juniper Networks -> (Windows7)

Delete the Juniper Networks Folder C:\Documents and Settings\\Application Data\ (Windows XP)

Delete the Juniper Networks Folder from C:\Users\username\AppData\Local\Temp\neoNCSetup.exe (Windows Vista and Windows 7)

Delete the Juniper Networks Folder from C:\Program Files\ (Windows XP, Windows Vista and Windows 7)

Remove the Juniper Networks Virtual Adapter from Device Manager, click View on top > Select Show Hidden Devices > Go to the Network Adapter/ (Windows XP, Windows Vista and Windows 7)

Delete the Juniper Networks folder following windows registry entries: (Windows XP, Windows Vista and Windows 7)

HKEY_LOCAL_MACHINE\SOFTWARE\Juniper Networks and remove the Network Connect from the tree.

HKEY_CURRENT_USER\Software\Juniper Networks and remove the Network Connect from the tree.


Check Java Version and if enabled

Make sure that the latest version of Java is installed on the client machine. (This is a must.)
Also check whether the Java installed on the client machine is disabled or not. If the Java is disabled, then enable it. (Note: If Java is disabled for a long time, it is recommended to uninstall the existing version of Java and install a latest version of Java on the client machine.)

Check Miscellaneous settings


In Control Panel > System > Hardware > Driver signing > is this set to warn? If it is not, please try this setting. (Applicable for Windows XP)
My Computer > 'Right Click' > Properties > Hardware > Windows Update / Device Installation Settings > Choose the second one 'No, let me choose what to do' and set it to any of the below three:


Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: JCapslock on May 22, 2013, 03:36:28 pm
We've been using Network Connect for years and came across this problem on someone's computer this week who had been successfully using it for months. 

He's using 32 bit Windows 7 Professional.

I tried everything in this thread and what finally worked for us was not in here so thought I'd post it for anyone else who can't get past it. 

The final solution for us was to download the manual installer (ncInst.exe) from the Juniper Secure Appliance Administrative console.  Reboot in Safe Mode with Networking, login as an administrative user and run he manual installer.  It gets past the point in the install process that was failing.  When complete, reboot to normal mode and the client worked.

Hope this helps someone in the future.
Title: Network Connect driver installation failed. (nc.windows.setup.24324) - Solved
Post by: axeraver on January 13, 2014, 01:22:35 pm
Just in case anyone else is still struggling with this, or when I forget and have the same problem in 6 months time...

The way I managed to finally get the client to install was to remove the Juniper Network driver package from the Windows driver store, using the following page as a reference:

http://technet.microsoft.com/en-us/library/cc730875.aspx

In a nutshell:

Start a command prompt as administrator
type "pnputil -e > c:\temp\drivers.txt"
Open c:\temp\drivers.txt in a text editor, search for Juniper and note the published name (in my case it was oem60.inf).
go back to the command prompt
type "pnputil -d oem*.inf" (replacing * with the relevant value - for me it was 60 i.e. pnputil -d oem60.inf)

The network connect drivers then installed without a hitch.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: airlandz on February 11, 2014, 05:36:20 pm

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Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: AlfredoSipple on February 18, 2014, 07:23:39 am
No matter how hard I try to fix the problem, I couldn`t see any sign of improvement.
Plz, Help me someone who solved this matter(ns.windows.setup 24324)


I tried
First. removed All secure program like vaccine etc..
second,  downgrade Java
third, reinstalled N/C
forth, on msconfig disabled all services and enable.
fifth, I tried to find HKEY_LOCAL_MACHINE\ SYSTEM\CurrentControlSet\Enum"
Enum selected click the "Security", "Permissions" on regedit but there isn't Security and Premissions so I couldn`t change the registry.

I saw a instruction at Juniperhomepage and did all methods that shows how to solve but it wasn`t work !!!

It happens only Win7 32bit.
My N/C is Intel 82579 Gigabit


how to overcome !
Plz help!!!!
Hello friend sorry for posting in old thread.. I have been facing similar failed installation so can you help me out? Waiting for reply thanks in advance:)
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: AlfredoSipple on February 19, 2014, 10:35:49 am
No matter how hard I try to fix the problem, I couldn`t see any sign of improvement.
Plz, Help me someone who solved this matter(ns.windows.setup 24324)


I tried
First. removed All secure solar panel (http://www.shinesolar.net) like vaccine etc..
second,  downgrade Java
third, reinstalled N/C
forth, on msconfig disabled all services and enable.
fifth, I tried to find HKEY_LOCAL_MACHINE\ SYSTEM\CurrentControlSet\Enum"
Enum selected click the "Security", "Permissions" on regedit but there isn't Security and Premissions so I couldn`t change the registry.

I saw a instruction at Juniperhomepage and did all methods that shows how to solve but it wasn`t work !!!

It happens only Win7 32bit.
My N/C is Intel 82579 Gigabit


how to overcome !
Plz help!!!!
Hello friend sorry for posting in old thread.. I have been facing similar failed installation so can you help me out? Waiting for reply thanks in advance:)
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: kamranicus on January 04, 2016, 03:05:48 pm
I had this issue in IE 11, Windows 8.1, NC 8.0. The issue was caused by the first time I tried by running IE as normal and it installed the Host Checker (Pulse Networks). Then it failed when trying to install NC. To fix it, I had to uninstall all the Pulse Networks software in Programs and Features. After I uninstalled, I ran IE as an Administrator, connected to my company's VPN site and it all installed successfully. Hope this helps.
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: Luther16 on January 05, 2016, 11:54:22 pm
 It gets past the point in the install process that was failing. :lol:
Title: Re: Network Connect driver installation failed. (nc.windows.setup.24324)
Post by: ITSTA on March 12, 2018, 04:05:30 am
Hi,

i have the same Problem Win10 v1709 on IE11.
Have try the solution from kamranicus but without success.
Are there any other ideas?