Author Topic: STRM 500 2010.1 upgrade issues  (Read 6111 times)


  • Newbie
  • *
  • Posts: 1
  • Karma: +0/-0
    • View Profile
STRM 500 2010.1 upgrade issues
« on: July 08, 2011, 03:11:36 am »
Hello everyone,

I've just performed an OS uprade on an STRM, moving from a fully patched version of 2009.2 to 2010.1.

The pretest scripts all ran succesfully with no errors, but when I ran the actual upgrade it fails.

It seems to get the very last stage where it is trying to start all the processes, but it is unable to start the "qflow0" prcoess, and after retrying lots of times it eventually fails the entire upgrade process -

"Result of /opt/qradar/bin/ was 255

ERROR: Failed to run upgrade proces"

Looking in the qradar.setup.log, the only obvious thing I can see that relates to errors in qflow0 is -

"qflow0: [ERROR] qflow0 caught runtime exception: Error opening /opt/qradar/conf/license.key"

But other than that I am quite stuck....

Help would be very appreciated.