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Author Topic: Firmware upgrade failing?  (Read 2356 times)
bergerp
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« on: July 08, 2004, 02:00:00 PM »

When I try to upgrade a 5GT (HW 3010(2) software v4.0.0r2.3 to the latest 5.0.0.0r8.1 version downloaded from juniper today I get this error and can't seem to locate any FAQ's/Knowledgebase articles about it:

"the uploaded file cannot be recognized as a valid software image file. Please double-check with your supplier. <BR>."

I'm updating the 5GT from a locally attached laptop. I've tried downloading the firmware with FireFox and IE and unzipping it with WinZip and ZipCentral. The same issue each time. I've rebooted the laptop and 5GT without success.

Any help 411/would be great. Gracias.
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Florent
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« Reply #1 on: July 08, 2004, 03:22:34 PM »

You should contact TAC for this. Maybe you have a corrupt image key file in your device.
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FlO
__ www.netsc.ch __
bergerp
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« Reply #2 on: July 09, 2004, 07:37:28 AM »

TFTP method worked fine. I guess my 5GT didn't like or want to be upgraded via GUI.? Perhaps a minor bug? Thanks for the help anyways....this should help future forum users.  Cheesy
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rng
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« Reply #3 on: July 09, 2004, 07:48:43 AM »

Were you using Mac OS?  I've never had success trying to upgrade software from a browser on the Mac OS (even OS X)
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bergerp
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« Reply #4 on: July 09, 2004, 08:23:25 AM »

Nah...plain old XPSP1 with the latest M$ Windows updates.
I'm going to try at home tonight on my XPSP2RC2 box to see if indeed it is an IE GUI issue. Weird, eh  smiley
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thewolf
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« Reply #5 on: July 09, 2004, 11:58:54 AM »

Quote from: bergerp
When I try to upgrade a 5GT (HW 3010(2) software v4.0.0r2.3 to the latest 5.0.0.0r8.1 version downloaded from juniper today I get this error and can't seem to locate any FAQ's/Knowledgebase articles about it:

"the uploaded file cannot be recognized as a valid software image file. Please double-check with your supplier. <BR>."

I'm updating the 5GT from a locally attached laptop. I've tried downloading the firmware with FireFox and IE and unzipping it with WinZip and ZipCentral. The same issue each time. I've rebooted the laptop and 5GT without success.

Any help 411/would be great. Gracias.

I've the same problem.

My NetScreen-5GT Plus is running ScreenOS 4.0.0.r5.3 and I am trying to upgrade it to version 5.0.0r8.1, I get the same error message!

Did anyone find a fix for it?

Thanks!
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bergerp
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« Reply #6 on: July 09, 2004, 12:04:07 PM »

Quote
My NetScreen-5GT Plus is running ScreenOS 4.0.0.r5.3 and I am trying to upgrade it to version 5.0.0r8.1, I get the same error message!

Did anyone find a fix for it?

Thanks


Try using the console cable and or telnet session via TCP/IP and use the command line TFTP function. That seemed to work instantly for me.

Code:
save software from tftp xxx.xxx.xxx.xxx ns5gt.5.0.0r8.1 to flash
reset
y
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thewolf
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« Reply #7 on: July 09, 2004, 12:43:57 PM »

Quote from: thewolf

I've the same problem.

My NetScreen-5GT Plus is running ScreenOS 4.0.0.r5.3 and I am trying to upgrade it to version 5.0.0r8.1, I get the same error message!

I've upgraded the ScreenOS first to version 5.0.0r6.1 then to version 5.0.0r8.1, that worked fine from the web interface!

Ciao.
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Naveen Dhar
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« Reply #8 on: July 10, 2004, 08:21:54 PM »

Hi all,

5.0r8 seems to be covering some big bug issues of 5.0r6 so looks like a patched OS and may need 5.0r6 to be installed first when upgrading from WEBUI. ----

There is always a mystery behind every issue when it is related to NetScreen.  wink

Thanks,
Naveen.  shocked
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Thanks & Regards,
Naveen Dhar
CCNA, CCSA, CCSE, JNCIA-FWV, JNCIS-FWV
HIC Network Security Solutions LLC
New York City -  www.hicnetworks.com

A advisory without explaination doesn't prove your authenticity.
benzguy777
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« Reply #9 on: July 21, 2004, 05:32:38 AM »

Anyone know where I can get r8.1? My contract already expired so I can't download it anymore.

THanks in advance! I have a NS5GT I bought last December.
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petro
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« Reply #10 on: August 09, 2004, 06:19:23 PM »

Use TFTP if you can't load a new screenos image from a web browser. Some boxes can be too picky. It's random which ones work and which ones don't. Its a small minority though that don't work. TFTP will always to the trick.

And to the person who wants ScreenOS 5r8, contact your reseller. Or buy a support contract. Or do the the steps below. From the security notice about screenos 5.0r8:


http://www.juniper.net/support/security/alerts/screenos-sshv1-2.txt


How to get ScreenOS:
Customers with a valid product warranty or a support contract may
download the software from the Juniper Networks CSC web portal:
http://www.juniper.net/support/

For all other customers, including those with expired support contracts,
please call your regional Juniper Networks TAC (JTAC) center.  To get a
listing of JTAC phone numbers, please sign up for a CSC account at:
http://www.juniper.net/entitlement/setupAccountInfo.do

Select option 2 from the telephone menu and be sure to select the
correct product from the phone tree.  Once connected with an engineer
state that you are calling in regards to a Security Advisory and provide
the title of this notice as evidence of your entitlement to the
specified release.

Please note that customers with expired support contracts will be
provided only with the software update for the version of software that
they are currently using, when that version becomes available.

As with any new software installation, Juniper Networks customers
planning to upgrade to any version of ScreenOS should carefully read the
release notes and other relevant documentation before beginning any
upgrade.

Juniper Networks would like to thank Mark Ellzey Thomas of NaviSite for
discovering this issue and working with us.
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nortelhk
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« Reply #11 on: November 18, 2006, 05:32:49 AM »

i have the same problem ... can anyone hep ?
 cry
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pbarnes
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« Reply #12 on: February 06, 2010, 09:00:13 PM »

ok, I just want to upgrade from 5.0 to 5.3.  I have it on my server.  But it won't work.  It looks like it loads from the "configure, update screenOS/keys.  But when it completes and I log in from WebUI again, I still have the old OS?  What am I missing?
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pbarnes
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« Reply #13 on: February 08, 2010, 08:40:20 AM »

Thanks.  Upon closer look, the tunnel keeps going up and down.  I don't think my file got there.  I am kind of having Chicken or the egg first problem.
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